Privacy Policy
Effective Date: August 28, 2025
Welcome to Pixpa!
This Privacy Policy explains how Idea Zinc Design LLP ("Pixpa", "we", "us", or "our") collects, uses, shares, and protects your personal information when you use our website (www.pixpa.com) and related services, templates, tools, and features (collectively, the “Services”).
This Policy applies to:
Visitors to our website at pixpa.com.
Users – customers who sign up to use our Pixpa’s Services.
End-Users – visitors or customers of websites built by Pixpa Users.
We are committed to protecting your privacy and ensuring transparency. If you have any questions about this policy or your data, please reach out to us at support@pixpa.com.
By using our Services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of it, we recommend discontinuing use of our Services.
1. What Information Do We Collect?
We collect and process information depending on how you interact with Pixpa:
Visitors to our website (pixpa.com)
Users who create and manage websites using Pixpa
End-Users who visit websites built using Pixpa by our Users
A. Visitors to Pixpa.com
When you visit pixpa.com, we collect:
Technical Data (collected automatically):
Device type, browser, and operating system
Language settings and screen resolution
Referring pages, session duration, click behavior, and page load times
Security-related data such as IP addresses (processed temporarily for fraud prevention, blocking malicious traffic, and maintaining platform security)
Why we collect this:
To operate and secure our website (e.g., using firewalls, uptime monitoring, and error tracking)
To understand how our site is used (via analytics tools)
To manage affiliate programs and marketing campaigns
Personal Information (if you provide it):
Name, email address, and business details if you sign up for a free trial, subscribe to our newsletter, or contact support
We also use cookies and third-party tools for analytics, advertising, and affiliate tracking. These may collect data such as referral sources, pages visited, and browser identifiers. For more details, see our Cookies Policy.
B. Users of Pixpa (Account Holders)
If you sign up for Pixpa and use our platform, we collect:
Information You Provide:
Name, email, phone number, and business details
Login credentials and support queries
Social login data, if you register via Google, Facebook, or similar
Payment details (collected by our reseller and Merchant of Record, Paddle). We may also receive limited billing information (such as subscription plan, billing history, or tax identifiers) for account management and compliance. See Paddle’s Privacy Policy for more information.
Information Collected Automatically Includes:
IP address
Browser and device details
Login times and session activity
Security events (such as failed logins)
This information helps us secure your account, monitor usage, and improve performance.
C. End-Users (Visitors to Your Website)
When someone visits a website built with Pixpa, our infrastructure may process limited technical data (e.g., uptime monitoring, error logs, or IP addresses used for security filtering). This is done only to keep the platform reliable and secure. Pixpa does not use this information to identify or profile End-Users.
Any personal data submitted by End-Users (such as contact forms or purchases) is collected and stored only on behalf of the Pixpa User (site owner). Pixpa does not use End-User data for its own analytics, marketing, or advertising.
If you, as a Pixpa User, add third-party tools (such as Google Analytics or Facebook Pixel), you are responsible for obtaining consent, publishing a privacy policy, and ensuring compliance with applicable data protection laws.
2. How Do We Use Your Information?
We use the personal information we collect to operate, improve, and support our Services. Depending on your relationship with Pixpa — as a Visitor, User, or End-User — we may use your data for the following purposes:
A. For All Visitors and Users of Pixpa
We use your information:
To create and manage your account
Legal basis: Contract performance
To provide access to the platform and its features
Legal basis: Contract performance
To send administrative messages (e.g., account changes, feature updates, or policy changes)
Legal basis: Legal obligation or contract performance
To respond to inquiries or support requests
Legal basis: Legitimate interest or contract performance
To ensure security and prevent misuse
Legal basis: Legitimate interest
To analyze service performance and improve our website and platform
Legal basis: Legitimate interest (data used is anonymized where possible)
To process payments and manage subscriptions
Legal basis: Contract performance
To send marketing emails and promotions (if you opt in)
Legal basis: Consent (you may unsubscribe at any time)
To display testimonials (with your consent)
Legal basis: Consent
To enforce our terms and respond to legal requests
Legal basis: Legal obligation
B. For End-User Data (Collected on Behalf of Pixpa Users)
If you're a visitor to a Pixpa-powered website (an End-User), we process data only on behalf of the site owner (Pixpa User) for the following purposes:
To deliver form submissions, purchases, or other requested services
To support website functionality (e.g., galleries, checkout, blog interactions)
To maintain platform security and performance
Pixpa does not use End-User data for its own purposes (e.g., marketing, analytics, or profiling). Any such data is handled strictly under the direction of the Pixpa User.
3. Will Your Information Be Shared With Anyone?
We only share your personal information in specific situations and always with appropriate safeguards in place.
Legal Grounds for Sharing
We may process or share your data based on:
Consent – You’ve given explicit permission
Contract performance – To deliver services you’ve requested
Legitimate interests – For core business operations (e.g., fraud prevention)
Legal obligation or safety – To comply with law or protect people
When and Why We Share Your Data
We may share your personal information in the following scenarios:
With trusted service providers who perform essential business operations on our behalf — such as hosting, payment processing, customer support, analytics, and infrastructure management. These providers are bound by strict contractual obligations and are only permitted to use your information as instructed by Pixpa.
In the event of a business transfer, such as a merger, acquisition, or sale of assets, your information may be disclosed or transferred as part of that transaction. We ensure appropriate safeguards are in place to protect your privacy during such events.
We may share information with partners only where necessary to provide integrated services or co-branded features. We do not share information for independent third-party marketing.
When required by law or necessary to protect rights and safety, we may share your information to comply with legal obligations, court orders, or government requests. We may also disclose information to detect, prevent, or address fraud, abuse, or potential harm.
Importantly, we do not sell or rent your personal information to third parties for advertising or promotional purposes.
4. Do We Use Cookies and Other Tracking Technologies?
Yes. We use cookies and similar technologies (like pixels and web beacons) to:
Operate our website and Services securely
Analyze traffic and performance
Enable affiliate and marketing tracking (on Pixpa.com only)
These tools may be placed by us or authorized third parties. You can manage or disable cookies through your browser settings. For more, see our Cookies Policy.
Cookies are not used on Pixpa Users’ websites unless you, as a User, add your own third-party tools.
5. How Do We Handle Your Social Logins?
If you sign up or log in using a third-party service (e.g., Google, Facebook), we receive limited information from that provider, such as:
Your name and email address
Profile image (if shared)
Other details you’ve agreed to share
We use this information only for login and account access. We do not use it for marketing or share it further. Please review your social platform’s privacy policy for details on how they handle your data.
6. Is Your Information Transferred Internationally?
Where personal data is transferred outside the European Economic Area (EEA), Pixpa relies on appropriate safeguards in line with data protection laws. These safeguards include Data Processing Agreements with our service providers and, where required, the use of Standard Contractual Clauses (SCCs) or equivalent measures. These mechanisms ensure your data remains protected when handled outside your country.
For more information on cross-border data protection, see our Data Processing Addendum.
7. How Long Do We Keep Your Information?
We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law (such as for tax, accounting, or legal compliance).
When we no longer have a legitimate business reason to retain your data, we will delete or anonymize it. If immediate deletion isn’t possible (e.g., due to backups), your data will be securely stored and isolated until deletion is feasible.
8. How Do We Keep Your Information Safe?
We implement appropriate technical and organizational security measures to protect your personal data against unauthorized access, loss, misuse, or disclosure. These measures include encrypted connections, access controls, and regular security audits.
However, no method of transmission over the internet is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security. Please use Pixpa’s services on secure networks and devices.
9. Do We Collect Information From Minors?
The Services are not intended for and may not be used by individuals under the age of 18. We do not knowingly collect personal information from anyone under 18.
By using our Services, you confirm that you are at least 18 years old, or that you are the parent or legal guardian of a minor who is using the Services with your permission.
If we become aware that we have collected personal information from someone under 18 without appropriate consent, we will promptly delete it. If you believe this may have occurred, please contact us at support@pixpa.com.
10. What Are Your Privacy Rights?
Depending on your location, you may have specific rights under data protection laws, including the right to:
Access the personal data we hold about you
Request correction or deletion of your data
Restrict or object to how we process your data
Withdraw your consent at any time (where processing is based on consent)
Request a copy of your data in a portable format (data portability: receiving your data in a structured, machine-readable form)
If you are a California resident, you may have rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA). These include the right to know what categories of personal information we collect, the right to request access to or deletion of your data, and the right not to be discriminated against for exercising these rights. Pixpa does not sell or share personal information as defined under these laws.
To exercise any of these rights, please email us at support@pixpa.com. We respond to privacy rights requests within one month (30 calendar days), as required by law. This period may be extended by up to two additional months where requests are complex or numerous. In such cases, we will notify you of the extension and explain why it is needed.
Managing Your Pixpa Account and Data
To review or update your information: Log in to your Pixpa account settings.
To delete your account: You can request account deletion through your dashboard or by contacting support. Your data will be removed from active systems, except where legally required or necessary for legitimate purposes (e.g., fraud prevention or compliance).
For End-Users of Pixpa Websites
If you’re a visitor to a website built using Pixpa, please contact the website owner directly to manage your personal data. Pixpa acts only as a processor on their behalf and cannot fulfill such requests directly.
Managing Cookies
Most browsers accept cookies by default, but you can adjust your settings to refuse or delete them. Note that disabling cookies may affect how the Services function. Learn more in our Cookies Policy.
Marketing Communications
You can opt out of marketing emails at any time by clicking “Unsubscribe” in our emails or contacting us. We will still send essential administrative messages related to your account.
11. Do We Make Updates to This Policy?
Yes. We may update this Privacy Policy from time to time. The latest version will always be available at pixpa.com/privacy-policy, and the “Last Updated” date at the top of the page will reflect the most recent changes.
If we make significant changes, we may notify you via email or through a notice on the platform. We recommend reviewing this policy regularly.
12. How Can You Contact Us About This Policy?
If you have any questions, feedback, or concerns about this Privacy Policy or how Pixpa handles your data, please email us at support@pixpa.com.
